My company uses Salesforce.com as our Customer Relationship Management (CRM) tool.? I was going to write a positive?review on my experience with salesforce.com, however Sf.com does a much better job of showcasing their product. Instead of an article, I offer this link which contains analyst CRM reviews, CRM white papers and CRM case studies:
http://www.salesforce.com/products/analyst_research.jsp
I haven’t used Siebel’s on demand CRM but here is a link to their site:
If you have any feedback on CRM please leave a comment.